Shipping & Returns

Shipping Rates

Due to popular demand our shipping rates are now based on live shipping quotes from USPS & Fedex. If you select fedex ground we may choose to ship via priority mail (no extra charge) to get it to you quicker. Please note in comments box if you DO NOT receive USPS service at the shipping address.

Returns Policy

You may return new, unopened or defective items within 30 days of delivery for a full refund. There are no returns on closeout items or special orders. Items used for other than their intended purpose cannot be returned eg. Industrial manufacturing use of Waxing irons.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please pack it securely (we can't be of help if your returned item doesn't make it back to us), include a copy of your sales slip or order #, and let us know if you want an exchange, credit or refund.

Please send returns to:
Tognar Toolworks
280 E Hersey
UNIT 4
Ashland OR 97520

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

ESTIMATED SHIPPING TIMES FOR USA

Last day to ship Fedex for Christmas - Fedex Site

Christmas Last day to Ship USPS

Holiday Mailing Guidelines within the U.S.
	Letters & Cards	Priority Mail^®	Express Mail^®	Parcel Post^®
Anywhere in the U.S.	Dec 20	Dec 21	Dec 22	Dec 15

Holiday Mailing Guidelines for International Mail
Addresses to countries in...	Letters & Cards	Priority Mail^®	Express Mail^®	Global Express Gtd^®
Canada	Dec 9	Dec 12	Dec 16	Dec 21
Mexico	Dec 9	Dec 9	Dec 15	Dec 21
Europe, Middle East, Caribbean	Dec 9	Dec 12	Dec 15	Dec 20
Asia/Pacific Rim, Australia, New Zealand	Dec 9	Dec 9	Dec 15	Dec 19
Africa, Central & South America	Dec 2	Dec 2	Dec 10	Dec 20

Holiday Mailing Guidelines for Military APO/FPO Addresses
Addresses to the following APO/FPO zips:	Letters & Cards	Priority Mail®	Express Mail®
AE ZIPs 090-092, AE ZIPs 094-098, AA ZIP 340, AP ZIPs 962-966	Dec 10	Dec 10	Dec 17
AE ZIPs 093	Dec 3	Dec 3	N/

OPEN & SHUT

October-April Phone Hours Monday-Friday from 9am-5pm (Pacific time).
May-September Phone hours Monday-Friday from 9am-1pm (Pacific time).

Toll Free 1-800-299-9904

We're closed weekends, holidays and epic powder mornings (hey, we're only human).
You can always reach us by e-mail Info@Tognar.Com

NO WALK-IN TRAFFIC
Sorry, but we don't have a storefront where you can walk in, stroll the aisles, rummage through tool bins, or pick up an order. Why? Because you'd probably get lost in the dimly-lit depths of our haunted warehouse, or, possibly be abducted by one of the less-rehabilitated members of our otherwise upstanding and friendly packing crew. No lie. Please place your order by internet, phone, fax or mail and we'll send it to you pronto.

USED BOXES & FOAM PEANUTS
If your order shows up in a used box stuffed with foam peanuts, don't be offended...we recycle newspaper, foam peanuts, shredded paper and cardboard boxes collected from other local businesses to help reduce unnecessary waste

BACKORDERS
We make every effort to ship orders complete, because we dislike dealing backorders as much as you dislike receiving them! But occasionally items get backordered due to manufacturer or supplier delays.

If an item you have ordered is temporarily out-of-stock, you will only be charged for the items we send you, plus a proportional part of the shipping charge. When the backordered item is available again it will be shipped to you (at the original price...even if there has been a price increase), and you'll be charged for it then along with the rest of the original shipping charge.

This means you do not pay any extra for shipping...only a proportional part of the original shipping charge with each shipment.

SPECIAL ORDERS
If you don't find what you're looking for on our site we can usually make special orders from the manufacturer for you.

SUBSTITUTIONS
On rare occasions it's sometimes necessary for us to make an item substitution...but if you're not satisfied with it, you can return the item for a refund or credit.

DO YOU GUYS EVER SHIP DEFECTIVE TOOLS?
Sure, but only if you specifically ask for them. Otherwise we guarantee all tools we sell against defects in workmanship and materials. Sorry, but videos or CD's cannot be returned unless defective .

International Shipping

We can ship all over the snowy world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations (flammable liquids especially!).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for International orders are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Brands We Carry

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