We are located in Southern Oregon and our shipping rates are based on live shipping quotes from USPS & Fedex. As you proceed through the checkout process you will be presented with shipping options and prices prior to entering your payment information.
If an item notes MUST SHIP VIA FEDEX please select this upon checkout or additional charges may be applied.
We ship all over the snowy world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations - basically all liquids.
The recipient of an international order is responsible for payment of applicable duties, taxes and other fees. Please contact your Customs office for information on duties, taxes and restricted items.
You may return new, unopened or defective items within 30 days of delivery for a full refund. There are no returns on closeout items or special orders. Items used for other than their intended purpose cannot be returned eg. Industrial manufacturing use of Waxing irons.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please pack it securely (we can't be of help if your returned item doesn't make it back to us), include a copy of your sales slip or order #, and let us know if you want an exchange, credit or refund.
280 E Hersey
Ashland OR 97520
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
ESTIMATED SHIPPING TIMES FOR USA
|Holiday Mailing Guidelines within the U.S.|
|Dec 20||Dec 21||Dec 22||Dec 14|
Calculated for December 25, 2012.
|Destination||Global Express Guaranteed® Service *||Express Mail International® Service||Priority Mail International® Service||First-Class Mail International®|
|Africa||Dec. 19||Dec. 11||Dec. 3||Dec. 3|
|Asia / Pacific Rim||Dec. 18||Dec. 15||Dec. 10||Dec. 10|
|Australia / New Zealand||Dec. 18||Dec. 15||Dec. 10||Dec. 10|
|Canada||Dec. 20||Dec. 17||Dec. 13||Dec. 10|
|Caribbean||Dec. 19||Dec. 15||Dec. 13||Dec. 10|
|Central & South America||Dec. 19||Dec. 11||Dec. 3||Dec. 3|
|Mexico||Dec. 20||Dec. 15||Dec. 10||Dec. 10|
|Europe||Dec. 19||Dec. 15||Dec. 13||Dec. 10|
|Middle East||Dec. 19||Dec. 15||Dec. 13||Dec. 10|
* GXG® Notes:
OPEN & SHUT
October-April Phone Hours Monday-Friday from 9am-4pm (Pacific time).
May-September Phone hours Monday-Friday from 10am-4pm (Pacific time).
We're closed weekends, holidays and epic powder mornings (hey, we're only human).
You can always reach us by e-mail firstname.lastname@example.org
If you live in the Ashland area or you are traveling through and want to pick up some tools you're welcome to stop by, just give us a ring first to make sure we're not at the coffee shop.
USED BOXES & FOAM PEANUTS
If your order shows up in a used box stuffed with foam peanuts, don't be offended...we recycle newspaper, foam peanuts, shredded paper and cardboard boxes collected from other local businesses to help reduce unnecessary waste
If you don't find what you're looking for on our site we can usually make special orders from the manufacturer for you, just send us an email or give us a ring.
On rare occasions it's sometimes necessary for us to make an item substitution...but if you're not satisfied with it, you can return the item for a refund or credit.