When will my order ship?
October - April orders received before 11am (PST) M-F are shipped that same day.
May - September we ship within 24-hours on the next business day (unless on vacation).
We do not refund shipping costs if the delivery is delayed beyond our control.
Do you offer Free Shipping?
We offer free shipping on orders over $99 that are shipping to a US address. Oversized items excluded from free shipping are tuning tables, Nordic Profiles, ski racks, and JigaRex Jigs, etc.
Do you Ship Internationally?
Yes! We ship to many other countries across the snowy world! Be aware that you may be charged Customs and or Duty fees upon the arrival of the parcel in your country, these charges are beyond our control and your responsibility. Also note that in some cases shipping times have increased as the result of Covid-19, most notably First Class, we have found Priority Mail or Priority Mail Express the best ways to insure a timely delivery. Currently Priority Mail Express is the only available option for Australia and New Zealand.
Can you mark my order as a gift to avoid taxes?
It is our policy to declare the actual cost of goods on the customs form, as a company we strive to be honest and transparent with everyone we do business with and this includes the Postal Service.
The recipient of an international order is responsible for payment of applicable duties, taxes and other fees. Please contact your Customs office for information on duties, taxes and restricted items.
How do I return an item?
- You may return new, unopened or defective items within 30 days of delivery for a full refund.
- We do not refund original shipping costs.
- Once an item has been used it can not be returned for a refund unless it is defective upon receipt.
- There are no returns on closeout items or special orders.
- Customer is responsible for all return shipping costs unless the item was defective upon receipt and is being returned within 30 days.
- Items used for other than their intended purpose cannot be returned eg. Industrial manufacturing use of waxing irons.
If you need to return an item
- Log into your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item.
If you don't have an account just follow step 2 below.
- Ship the item back to us at the address below.
Please pack it securely (we can't be of help if your returned item doesn't make it back to us)
Include a copy of your sales slip or a note with your order #, and let us know if you want an exchange, credit or refund.
- We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please send returns to: