How can I get in touch with Tognar?
You can email us at firstname.lastname@example.org or give us a ring at 1-800-299-9904. Our phone hours October through April are 9-4 PST. During the spring and summer it is a bit less structured. Emails are the best and quickest May through September. We are closed on major holidays, posted phone hours can be affected by powder days.
Do you guys allow walkins/order pickups?
Yes. But keep in mind we are a warehouse space not a retail store, so it's a good idea to have in mind what you'd like ahead of time.
Most of our business is internet based and when business is slow we go skiing, so be sure to give us a ring before you swing by to make sure we're here! 800-299-9904
Do you guys ever take time off?
Yes we do! We usually take a few weeks off during the summer to do some much needed travel. Orders will continue to ship during this time but we won't be answering the phone. You can send us an email and we'll respond ASAP. If you prefer a phone call, leave us a message and we will get back to you as soon as we are able.
Do you guys ship to (insert country here)?
Yes! We ship all over the world, if you have an address chances are we can ship to it.
How long does shipping take to (insert country here)?
We offer three shipping options for international orders, First-Class, Priority Mail and Express Mail. First-Class is limited to orders weighing less than 4-pounds. First Class can take anywhere from one to six weeks depending on destination country. It is the least expensive, but you may have to wait a bit to get your stuff. Priority Mail is our most commonly used method, cost effective and quick, usually 6-10 days to most countries. Express Mail is a few days faster than Priority Mail but you'll pay a bit more, 3-6 days is common.
Will I be able to track my international order?
Yes. We will send a tracking number as soon as your order is packed. You can track your order at USPS.com, you can track it through your country's postal service when it clears customs using the same tracking number.
Most orders with over $100 in product ship for free, the exception being if the order contains a tuning table or a Nordic profile a fixed shipping rate will be applied.
Occasionally we offer coupon codes for a certain percentage off items on an order, be advised that the discount will not apply to items already discounted on our website (i.e. Sale Items).